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Unified Communications: Lifeblood of the Contact Center

Post Date: Aug 07, 2008 4:00 a.m.
Ranked website: ecommercetimes.com (Ranks #1627 of 3,783,534)

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What is unified communications and why do you need it? UC is not unified messaging, and it isn’t a unified desktop. But both of these technology solutions help to support a unified communications architecture. In fact, according to Aberdeen, a Harte-Hanks Company, UC is the convergence of such technologies as instant messaging, e-mail, voice over Internet protocol, presence and e-commerce in or near real-time. UC solutions are provided by a variety of different vendors.

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