Comcast recently began to insert advertisements in their on-screen program guide. Comcast obviously decided to do this to increase their profits. The problem is that the ads are intrusive in that they remove useful content from the program guide to make room for the ads. In addition, when you scroll down the program guide, the last entry on every page is an ad, and you have to click past the ad to get to the next page of the program guide.
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Empowered CustomersFrom: blog.ideascope.com
Post Date: 2007-01-16 10:41:00
Your customers have the power to destroy your business. Things aren’t the same as they were a few years ago. A single unhappy customer has the ability to spread the word to thousands of people in a matter of a few days. And, there are a growing number of ways that someone could do this. If you don’t have time to listen to your customers, just keep in mind that other customers, competitors, and prospects might listen to them. A customer posting a ne...
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